Customer Service

Customer Satisfaction

Our focus revolves around our customers and their needs for guidance, service and support.

That focus is the reason our service, support and ability to maintain longterm relations unparalleled in our industry.


Our minimum customer service standards are more rigorous and demanding than most organizations would even consider.
While these high standards cost Denitech more to maintain, we feel excellent service and customer satisfaction are more important for developing longterm relationships.

Our Standards

  • Average response time for service call: 2.5 hours
  • Average total repair time: 4 hours
  • Quarterly service history reviews
  • Replacement Guarantees
  • Obsolescence Guarantees
  • Uptime Guarantees
  • Performance Guarantees
 

 

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